Returns & Exchanges

At Hario UK, we want you to be completely satisfied with your coffee brewing equipment, which is why we offer a 30-day return window for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is dedicated to ensuring a smooth and transparent resolution.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and reason for return to receive a unique Return Merchandize Authorization (RMA) number.

• 2.
  Prepare the Package

  Safely pack your unused Hario items in their original box, ensuring all manuals and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked courier service to send your parcel back to our UK-based warehouse facility.

• 4.
  Quality Check and Refund

  Once our technicians inspect the returned equipment, we will process your refund or exchange within 5-7 business days to your original payment method.