Frequently Asked Questions

Everything you need to know about your Hario coffee experience.

What are your standard delivery times within the UK?

We offer standard shipping which typically takes 2-4 working days. Express next-day delivery is also available for orders placed before 1pm Monday through Thursday.

Does Hario glass come with a warranty?

Yes, all Hario heatproof glass products are covered by a limited warranty against manufacturing defects. Please note this does not cover accidental breakage or damage from misuse.

What is your return policy for unused items?

You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please ensure the security seals are intact for hygiene-sensitive products like filters.

Are Hario V60 paper filters oxygen-bleached?

Yes, our white paper filters are oxygen-bleached without the use of chlorine, ensuring a clean taste and minimal environmental impact.

Do you ship your coffee equipment internationally?

While this store specifically serves the UK and Northern Ireland, we can arrange international shipping to select European countries. Please contact our support team for a custom shipping quote.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal.